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Terms & Conditions for working with Lucy Patel Nutrition​

 

TERMS OF ENGAGEMENT FOR CLIENTS

BETWEEN THE REGISTERED NUTRITIONAL THERAPY PRACTITIONER (RNTP) AND CLIENT

 

PART 1

The Nutritional Therapy Descriptor

 

Nutritional therapy is the application of nutrition and lifestyle medicine sciences in the promotion of health, peak performance and individual care. Registered Nutritional Therapy Practitioners assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows them to work with individuals to address nutritional imbalance and help support the body towards maintaining health.

 

Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing. Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a 'one size fits all' approach.

Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with 'red flag' signs or symptoms to their medical professional. They frequently work alongside medical professionals and will communicate with other healthcare professionals involved in the client's care to explain any nutritional therapy programme that has been provided.

 

 

The Registered Nutritional Therapy Practitioner (RNTP) requests that the Client notes the following:

 

  • The degree of benefit obtainable from nutritional therapy may vary between clients with similar health problems and following a similar nutritional therapy programme.

  • Nutrition and lifestyle recommendations will be tailored to support health conditions and/or health concerns identified and agreed between both parties.

  • RNTPs are not permitted to diagnose, or claim to treat, medical conditions.

  • RNTPs’ recommendations are not a substitute for professional medical advice and/or treatment.

  • Your RNTP may recommend food supplements and/or functional testing as part of your nutritional therapy programme and may receive a commission on these products or services].

  • Standards of professional practice in nutritional therapy are governed by the Complementary and Natural Healthcare Council (CNHC) Code of Conduct, Ethics and Performance.

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The Client understands and agrees to the following:

 

  • I am responsible for contacting my GP about any health concerns.

  • If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional recommendations provided by my RNTP. This is necessary because of any possible reaction between medication and the nutritional programme.

  • It is important that I tell my RNTP about any medical diagnosis, medication, herbal medicine or food supplements I am taking as this may affect the nutritional programme.

  • If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact my RNTP promptly for clarification.

  • I understand that the recommendations are personal to me and may not be appropriate for others. I will therefore not share my plan with any other person.

  • I must contact my RNTP should I wish to continue any specified supplement programme for longer than the originally agreed period, to avoid any potential adverse reactions.

  • Recording consultations using any form of electronic media is not allowed without the written permission of both myself and my RNTP. Any recording without written permission is inadmissible.

  • It is my responsibility to ensure I have a working internet connection for online appointments. If I am unable to connect as scheduled, the appointment is [considered a ‘no show’ and charged in full.

  • It is my responsibility to contact Lucy Patel Nutrition to book my appointment within the timeframe of the plan.

  • I agree to my RNTP writing to my GP should she feel it is necessary to convey information shared.

 

 

Confidentiality and Data Protection

 

The Registered Nutritional Therapy Practitioner will keep your personal information confidential and secure following the GDPR guidelines for the practice. The RNTP will not share your information with third parties without your consent, with the exception of communicating with your GP, other healthcare professionals, or testing companies. However, if the RNTP believes there is a risk of significant harm to yourself or another person, the RNTP may pass the information onto an appropriate authority using the legal basis of vital interest. A separate Privacy and Consent Notice is available for your review.

 

 

PART 2

Payment Terms and Cancellation Policy

 

Fees are agreed in advance of the package or appointment and are due [in full in advance of the start of a package or an appointment.] [Package fees are paid in full in advance of the first appointment.] Payments can be made by [bank transfer, credit or debit card, or cash. Payment plans are to help you split the cost of your fees only and payments are due each month. Even when using payment plans it is deemed that full payment is due prior to the start of your plan.

 

Appointments cancelled with less than 24 hours notice and ‘no shows’ will be charged in full. If you are on a package the appointment will come out of the number of appointments you have as part of said package.

 

In the case of advance payments for services, you have the right to cancel this Agreement within 14 days of the purchase without penalty (‘Cooling-off Period’). If you wish to terminate the agreement within the 14-day Cooling-off Period, you must do so in writing to info@lucypatelnutrition.co.uk. The RNTP will refund any monies paid prior to cancelling this Agreement. If the services have commenced during the 14-day Cooling-off Period, the RNTP will refund any monies due to you for services not yet provided. The refund payment will be made within 14 days of cancellation. After 14 days your full package price is non-refundable and owed in full.

 

Your RNTP may cancel your plan at any time should you fail to comply with the T&Cs or should she feel that your case requires referral. Packages remain non-refundable. Should your RNTP feel that referral is necessary, refunds will be at the discretion of your RNTP only, are not guaranteed, and would in any case only be for appointments or work yet to be carried out.

 

As part of their training, nutritional therapy students are encouraged to observe qualified practitioners conducting consultations. If a student practitioner is to be taken on by the RNTP you will be asked prior to your appointment whether you feel comfortable having someone observe and your consent would be required.

 

We understand the above and agree that our professional relationship will be based on the content of this Agreement. We declare that all the information we share during this professional relationship is confidential and to the best of our knowledge is true and correct.

 

 

PART 3

Other Policies

 

WhatsApp support: If WhatsApp support is included in your package it is available to you during business hours (9:00am-4:30pm Monday-Thursday). Outside of these hours the WhatsApp will not be manned so please refrain from sending messages outside of these times.

WhatsApp support is for you to gain clarity around your current plan, should you be unsure of any of the features, or have forgotten something that was said in an appointment. WhatsApp can also be used for booking appointments and any other administrative content. WhatsApp support is not to be used to discuss new symptoms or goals, or to develop a new plan. This must be done during your next appointment, or by using one of your support calls if they are included as part of your plan.

 

Test Results:

Full test results will be sent out to you, but only once interpretation and discussion of the results has occurred during an appointment or support call. This is to avoid any errors in your understanding of the results.

 

 

GDPR

 

As part of your healthcare:

Lucy Patel Nutrition may share your sensitive information with third parties to support your ongoing healthcare.  If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective.  

By signing this form you confirm your consent to the following:

  • I consent to my sensitive information being shared with other healthcare providers, whose details I have provided

  • I consent to my sensitive information being shared with my GP if appropriate

We may also share your contact information with biochemical testing companies to order tests as part of your healthcare, some of which may be from outside of the UK such as in the European Union or USA.  If we do not receive this consent from you, we will review alternative tests from providers based within the UK only.   

By signing this form you confirm your consent to:

  • I consent to my contact information being shared with biochemical testing companies outside of the UK.

You can withdraw your consent to the above at any time by emailing info@lucypatelnutrition.co.uk.

 

Marketing and information

Lucy Patel Nutrition would like to contact you occasionally by email with promotional offers, information on upcoming events and activities, and newsletters. 

 

By signing this form you confirm your consent to be contacted for these purposes:

  • I consent to receiving regular newsletters

  • I consent to receiving promotional offers and information on upcoming events and activities

 

You can withdraw your consent to the above communications at any time by clicking on the unsubscribe link at the bottom of the emails.

 

Case Histories

Lucy Patel Nutrition seeks to continuously improve our practice through professional development, a key part of which is sharing case histories with our peers through clinical supervision, online forums and discussion groups.  Your name, address and contact details will never be shared. All case information will be anonymised when discussed.

By signing this form you confirm that you are happy for us to use your data for this purpose:

  • I consent to my data being used for the purpose of professional development:

 

Lucy Patel Nutrition would like to share your case history with peers for educational purposes.  This could be through conferences, lectures, online forums, and publishing in medical journals, trade magazines or online professional sites.  Your name, address and contact details will never be shared.

 

By signing this from you consent to:

I consent to my data being used for educational purposes at/in the following:

  • I consent to my data being used for educational purposes at/in the following:

    • Conferences

    • Lectures

    • Online forums

    • Medical journals

    • Trade magazines

    • Online professional sites

    • Books

You can withdraw your consent to the above at any time by emailing info@lucypatelnutrition.co.uk.

 

By purchasing a package or appointment you are deemed to have signed this agreement and therefore you agree to all the above terms of engagement & GDPR.

Disclaimers and Terms & Conditions

Here you can find all disclaimers, terms and conditions and privacy notices for use of this website and for all clients of Lucy Patel Nutrition. These notices automatically apply for all clients, both private and corporate, who use this website and/or are clients of Lucy Patel Nutrition.

Below you will find the following:

  • Disclaimers (these apply to all those who use this website)

  • Terms and Conditions - which describe the contract between you (the client) and Lucy Patel Nutrition

  • Privacy Notice, Privacy Policy and GDPR - explaining how Lucy Patel Nutrition uses your data

Disclaimers

The disclaimers apply to all health information provided by this site

 

Medical Disclaimer:

*Disclaimer: This tool does not provide medical advice. It is intended for informational purposes only. It is not a substitute for medical advice, diagnosis or treatment. Never ignore medical advice, you should always follow the recommendations of your doctor. Never put off seeking treatment because of something you have read on the [site name] Site. If you think you may have a medical emergency, call your doctor.

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Health Disclaimer:

*Disclaimer: All information on this site is intended for educational purposes, you are responsible for your own health and safety at all times. Some dietary recommendations may be healthy for some, but potentially dangerous for others, such as if you have a nut allergy, the advice on this site is not personalised and you should always use in line with your own medical advice.

 

Agreement:

*By using the information on this site you agree to these conditions.

Terms of Engagement for Use of this Website

By using the website you agree to the terms.

 

TERMS OF ENGAGEMENT FOR USE OF THE WEBSITE

 

Terms & Conditions

Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything please email us on info@lusypatelnutrition.co.uk

 

A. Application

  1. These terms and conditions will apply to the purchase of services, products and goods by you (the Consumer, the Customer or You). We are Lucy Patel Nutrition trading as Lucy Patel Nutrition (the Company, the Trader, Us) of 57 Hazelwood Road, Wilmslow with email address info@lucypatelnutrition.co.uk and telephone number 07716983557

  2. These are the terms on which we sell all services to you. By placing an order or submitting a booking you are agreeing to these Terms and Conditions. You can only purchase the Services and Goods from the Website if you are eligible to enter into a contract and are at least 18 years old. If you are under 18 and wishing to enter into Services with Us a parent or guardian will be required to sign on your behalf.

 

B. Interpretation

  1. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft, or profession

  2. Contract means a legally binding agreement between You and Us for the supply of the Services and Goods

  3. Location means the location at which services will be carried out. This will be via Zoom or at one of our clinic locations.

  4. Durable Medium means paper, email or message, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period required by professional bodies, and allows the unchanged reproduction of the information stored.

  5. Goods mean any goods that we supply in relation to any products or services, to the number and description as set out in the order.

  6. Order means the Customer’s order for the Services from the Supplier as submitted following the order process.

  7. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you.

  8. Services means the services advertised on the website, including any Goods or Products.

  9. Website means our website [input web address] on which said Services are advertised.

 

C. Services

  1. The description of the Services and any Goods is as set out in the Website. Any description is for illustrative purposes only and there may be small discrepancies.

  2. In the case of Services and Goods which appear on the Website are subject to availability.

  3. We reserve the right to make any changes to any Services or Goods.

 

D. Customer Responsibilities

  1. You must cooperate with Us in all matters relating to any Services, provide Us with all information required in order to perform said Services.

  2. Failure to comply with the above is a Customer default which entitles Us to suspend performance of the Services, we can terminate the contract with immediate effect on written notice to you.

 

E. Personal Information

  1. We retain and use all information strictly under the Privacy Policy.

  2. We may contact you by using email, or other electronic communication methods and by post, you expressly agree to this.

 

F. Basis of Sale

  1. The description of the services and any Goods on our website does not constitute a contractual offer to sell Services or Goods. When an Order has been submitted on the Website we can reject it for any reason.

  2. The order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

  3. A Contract will be formed for the Services ordered only when you receive an email from us confirming the Order. You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it. You will receive Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of Goods supplied under the Contract, and before any performance of Services.

  4. Any quotation or estimate of Fees is valid for a maximum period of 7 days, or other number from its date, unless it is expressly withdrawn at an earlier time, or it is part of a time or number limited offer.

  5. No variation of the Contract can be made, whether about description of Services, Fees or otherwise, after it has been entered into unless the variation is agreed by the Customer and Supplier in writing.

  6. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case you must tell us so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg. by giving you rights as a business.

 

G. Fees and Payment

  1. The Fees for the Services, the price of any Goods, if not included in the Fees, and any additional delivery or other charges will be set out on the Website at the date we accept the Order or such other price as we may agree in writing. Prices for services may be calculated on a fixed price basis. Choose option or do both.

  2. Fees and charges include VAT at the rate applicable at the time of the Order, unless expressly stated otherwise.

  3. You must pay by bank transfer or by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery for the Services and ongoing in the case of payment plans.

 

H. Delivery

  1. We will deliver the Services, including any Goods, to the Delivery Location by the time or within the agreed period, or failing any agreement within a reasonable time.

  2. In any case if we are unable to deliver the Services, you can require us to reduce the Fees by an appropriate amount. The amount of the reduction can be up to the full amount where no Services have been delivered.

  3. If you or your nominee fail, through no fault of ours, to take delivery of any Goods or Services at the delivery location, we may charge a reasonable cost for storing and redelivery the items.

  4. Any Goods delivered are your responsibility from the time of completion of delivery. You should where possible check any Goods prior to accepting delivery.

  5. Risk of damage to, or loss of, any Goods will pass to you as soon as Goods are delivered.

  6. You do not own any Goods until payment is received in full.

  7. We retain the right to cancel any contract until payment is made in full.

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I. Withdrawal and Cancellation

  1. You can withdraw any Order by telling us in writing before the Contract is made, even if you simply change your mind, with our incurring any liability.

  2. This is distance contact (as defined below) which has the Cancellation Rights set out below. These Cancellation Rights do not apply, to a contract for the following Goods and Services in the following circumstances:
    a. goods that are made to your specifications or personalised
    b. goods which are liable to deteriorate or expire.
     

Right to cancel

  1. Subject as stated in these Terms & Conditions, you can cancel this contract within 14 days without giving any reason.

  2. The cancellation period will expire after 14 days from and including the day the Order for Services was made and Contract was entered into. For Goods the cancellation period ends 14days from and including the day of delivery.

  3. To exercise the right to cancel you must inform us of your decision in writing via post or email, we must receive this notice within the 14 days.

 

Commencement of Services within the cancellation period

  1. Where Services have been supplied during the first 14 days of the Order and subsequent Contract any cancellation will be for remaining Services under the Contract only.

  2. No refunds will be given for Services already completed, including the attached work outside of an appointment. 

 

Effects of cancellation within the cancellation period

  1. Except as already set out a full refund, minus delivery cost, will be given.

  2. Services already rendered and hours of work completed with the 14 day cancellation period will not be refunded and only the remainder will be refunded if cancellation is applied as discussed above and below.

 

Payment for Services commenced during the cancellation period

  1. Where a service is supplied, alone or as part of a package of services, before the end of the cancellation period, you must pay in full the amount for the supply of the service provided, ending with the time when we receive your request to cancel. The amount to be paid in full will be determined by Lucy Patel Nutrition and the number of hours work already put into your services; both appointments and work outside of appointments will be taken into account when calculating this payment. 

 

Deduction for Goods supplied

  1. We may make a deduction from reimbursement for the loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you i.e beyond what would be reasonably allowed in a shop.

 

Timing of reimbursement

  1. Reimbursement will be made without undue delay and not later than 14 days after the day we receive goods back from you or 14 days from date of cancellation of services.

  2. We will make reimbursement using the same means of payment as you used for the initial transaction.

 

Returning Goods

  1. Any goods must be returned to Lucy Patel Nutrition without delay and in any event not later than 14 days from the date of cancellation. You agree that you will have to bear the cost of returning the Goods.

 

Meanings:

  1. For the purposes of these Cancellation Rights these words have the following meaning:
    a. distance contract means a contract concluded between trader and consumer under an organised distance sales or service based provision, without the need for simultaneous physical presence of the trader and consumer, with the use of one or more means of distance communication up to and including the time at which the contract is concluded.
    b. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer, or supply for a service, and the consumer pays or agrees to pay the price, including any contract that has either goods or services as it’s object.

 

After the cancellation period:

  1. Appointments cancelled with less than 24 hours’ notice and ‘no shows’ will be charged in full. If you are on a package the appointment will come out of the number of appointments you have as part of said package.

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J. Privacy

  1. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

  2. These terms and conditions should be read alongside our privacy and GDPR policies which can be found below.

 

For any questions, information or complaints please email info@lucypatelnutrition.co.uk

Privacy Notice

By using the website you agree to the terms.

Terms & Conditions

Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything please email us on info@lucypatelnutrition.co.uk

 

Lucy Patel Nutrition holds some information about you. This document outlines how that information is used, who we may share that information with and how we keep it secure. This notice does not provide exhaustive detail. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to info@lucypatelnutrition.co.uk. We keep our Privacy Notice under regular review. This Privacy Notice was last reviewed on 19 February 2022.

 

What We Do

Lucy Patel Nutrition provides nutritional therapy services to clients to improve their health through diet and lifestyle interventions.  We focus on preventative healthcare, the optimisation of physical and mental health and chronic health conditions. Through nutritional therapy consultations, dietary and lifestyle analysis and biochemical testing, we aim to understand the underlying causes of your health issues which we will seek to address through personalised dietary therapy, nutraceutical prescription (supplements) and lifestyle advice.

 

Also through Lucy Patel Nutrition we provide workshops, educational seminars, corporate presentations, written literature and group programmes.

 

How We Obtain Your Personal Data

Information provided by you when you work with us.

You provide us with personal data in the following ways:

By completing a nutritional therapy questionnaire

By signing a terms of engagement form

During a nutritional therapy consultation

Through email, over the telephone or by post

By taking credit card and online payment

Any other information given in appointments and meetings.

This may include the following information:

Basic details such as name, address, contact details and next of kin

Details of contact we have had with you such as referrals and appointment requests

Health information including your previous medical history, dietary, lifestyle, supplement and medicine details, biochemical test results, clinic notes and health improvement plans

GP contact information

Bank details

Any business information

We use this information in order to provide you with direct healthcare.  This means that the legal basis of our holding your personal data is for legitimate interest. 

Following completion of your healthcare we retain your personal data for the period defined by our professional association BANT and registrant body, CNHC.  This enables us to process any complaint you may make.  In this case the legal basis of our holding your personal data is for contract administration.

 

Information we get from other sources

We may obtain sensitive medical information in the form of test results from biochemical testing companies.  We use this information in order to provide you with direct healthcare.  This means that the legal basis of our holding your personal data is for legitimate interest.  

We may obtain sensitive information from other healthcare providers.  The provision of this information is subject to you giving us your express consent. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective.

 

How we use your personal data

We act as a data controller for use of your personal data to provide direct healthcare or other services.  We also act as a controller and processor in regard to the processing of your data from third parties such as testing companies and other healthcare providers.  We act as a data controller and processor in regard to the processing of credit card and online payments.

We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection.  We will also take reasonable security measures to protect your personal data storage.

We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime.  Also where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would be subject to you giving us your express consent.

 

Do you share my information with other organisations?

We will keep information about you confidential.  We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:

Our registrant body, CNHC and our professional association, BANT, for the processing of a complaint made by you

Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential

Anyone to whom we may transfer our rights and duties under any agreement we have with you

Any legal or crime prevention agencies and/or to satisfy any regulatory request (eg, BANT or CNHC) if we have a duty to do so or if the law allows us to do so

We may share your information with supplement companies and biochemical testing companies as part of providing you with direct healthcare.  We will not include any sensitive information 

We will seek your express consent before sharing your information with your GP or other healthcare providers usually in the form of a written consent when you start using our services.  However if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests. Important to include to protect yourself.

We may share your case history in an anonymised form with our peers for the purpose of professional development.  This may be at clinical supervision meetings, conferences, online forums, and through publishing in medical journals, trade magazines or online professional sites.  We will seek your explicit consent before processing your data in this way.

 

What are your rights?

Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.

If you want to access your data you must make a subject access request in writing to info@lucypatelnutrition.co.uk. Under special circumstances, some information may be withheld.  We shall respond within 20 working days from the point of receiving the request and all necessary information from you.  Our response will include the details of the personal data we hold on you including:

Sources from which we acquired the information

The purposes of processing the information

Persons or entities with whom we are sharing the information

You have the right, subject to exemptions, to ask to:

Have your information deleted

Have your information corrected or updated where it is no longer accurate

Ask us to stop processing information about you where we are not required to do so by law or in accordance with the BANT and CNHC guidelines.

Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine readable format and have the right to transmit that data to another controller, without hindrance from us.

Object at any time to the processing of personal data concerning you

We do not carry out any automated processing, which may lead to automated decision based on your personal data.

If you would like to invoke any of the above rights then please write to the Data Controller at Lucy Patel Nutrition at 57 Hazelwood Road, Wilmslow, Cheshire or email info@lucypatelnutrition.co.uk.

 

What safeguards are in place to ensure data that identifies me is secure?

We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.

Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.

We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it).

We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.

Lucy Patel Nutrition is registered with the Information Commissioner’s Office (ICO) as a data controller and collects data for a variety of purposes. A copy of the registration is available through the ICO website (search by business name).

 

How long do you hold confidential information for?

All nutritional therapy records held by Lucy Patel Nutrition will be kept for the duration specified by guidance from our professional association BANT.

 

Privacy for Use of Website

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only

 

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;

To provide our Users with ongoing customer assistance and technical support;

To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

To comply with any applicable laws and regulations.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

All direct payment gateways offered by WIX and Stripe and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

This website uses cookies to tailor the user experience.

If you don’t want us to process your data anymore, please contact us at info@lucypatelnutrition.co.uk.

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@lucypatelnutrition.co.uk.

 

Website technical details

Forms

We do use electronic forms on our website making use of an available ‘forms module’ which has a number of built-in features to help ensure privacy. We also aim to use secure forms where appropriate.

 

Cookies

In compliance with legislation, the following table lists the use of cookies on this web site:

  • Standard Cookies

This is used to store whether you have agreed to receive cookies. You can accept or deny different cookies on our cookie bar when you visit the website.

  • Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

 

Cookies are small. We do not make use of cookies to collect any private or personally identifiable information. The technical platform of this website uses cookies solely to aid the proper technical functioning of the website. The cookies used contain random strings of characters alongside minimal information about the state and session of the website – which in no way collects or discloses any personal information about you as a visitor.

Advanced areas of this site may use cookies to store your presentation preferences in a purely technical fashion with no individually identifiable information. Note also our statement on analytics software below – as analytics software also uses cookies to function.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

 

Analytics

Like most websites, we make use of analytics software in order to help us understand the trends in popularity of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package. We use an analytics package called Google Analytics who provide details of their privacy policy on the Google website.

 

Complaints

If you have a complaint regarding the use of your personal data then please contact us by writing to the Data Controller at Lucy Patel Nutrition at 57 Hazelwood Road, Wilmslow, Cheshire or email info@lucypatelnutrition.co.uk and we will do our best to help you.

If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner’s Office (ICO), you can contact them on 01625 545745 or 0303 1231113.

GDPR Notice

By using the website you agree to the terms.

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Introduction

 

Purpose of Policy

Lucy Patel Nutrition needs to gather and use certain information about individuals.

These can include clients, suppliers, employees and other people the organisation has a relationship with or may need to contact.

This policy describes how this personal data will be collected, handled and stored to comply with the General Data Protection Regulation

 

Policy Statement

Lucy Patel Nutrition is committed to a policy of protecting the rights and privacy of clients, staff and others in accordance with General Data Protection Regulation.

Lucy Patel Nutrition commits to:

Comply with both the law and good practice

Respect individuals’ rights

Be open and honest with individuals whose data is held

Register our details with the Information Commissioner’s Office (ICO)

 

Personal Data

Lucy Patel Nutrition may hold data for the following purposes:

Provision of direct healthcare

Marketing and newsletters

Case histories

Business information

 

Special categories of data included race, ethnic origin, politics, religion, trade union membership, genetics, biometrics (where used for ID purposes), health and sexual orientation.  

Lucy Patel Nutrition may hold special category data for the following purposes:

Provision of direct healthcare

 

Data Protection Principles

There are six data protection principles that are core to the General Data Protection Regulation.  Lucy Patel Nutrition will make every possible effort to comply with these principles at all times in our information-handling practices.  The principles are:

- Lawful, fair and transparent

- Data collection must be fair, for a legal purpose and we must be open and transparent as to how the data will be used.

- Limited for its purpose

- Data can only be collected for a specific purpose.

  • Data minimisation

- Any data collected must be necessary and not excessive for its purpose.

  • Accurate

- The data we hold must be accurate and kept up to date.

  • Retention

We cannot store data longer than necessary.

 

Integrity and confidentiality

The data we hold must be kept safe and secure.

 

Key risks

The main risks are in two key areas:

information about individuals getting into the wrong hands, through poor security or inappropriate disclosure of information

individuals being harmed through data being inaccurate or insufficient

 

Responsibilities

Lucy Patel Nutrition is the data controller for all personal data held by us and is responsible for:

Analysing and documenting the type of personal data we hold

Checking procedures to ensure they cover all the rights of the individual

Identifying the lawful basis for processing data

Ensuring consent procedures are lawful

Implementing and reviewing procedures to detect, report and investigate personal data breaches

Storing data in safe and secure ways

Assessing the risk that could be posed to individual rights and freedoms should data be compromised

 

Data Recording, Security and Storage

Data accuracy and relevance

Lucy Patel Nutrition will ensure that any personal data we process is accurate, adequate, relevant and not excessive, given the purpose for which it was obtained. We will not process personal data obtained for one purpose for any unconnected purpose unless the individual concerned has agreed to this or would otherwise reasonably expect this.

 

Data security

Lucy Patel Nutrition will keep personal data secure against loss or misuse. Where other organisations process personal data as a service on our behalf, we will establish what, if any, additional specific data security arrangements need to be implemented in contracts with those third-party organisations.

 

Storing data securely

In cases when data is stored on printed paper, it will be kept in a locked filing cabinet in a secured building.

Printed data will be shredded when it is no longer needed

Data stored on a computer will be protected by strong passwords that are changed regularly. A password manager will be used to create and store passwords.

Data stored on CDs or memory sticks will be encrypted or password protected and locked away securely when they are not being used

Cloud services used to store personal data will be assessed for compliance with GDPR principles.  An authenticator app will be used to access cloud data.

 

Data retention

Lucy Patel Nutrition will retain personal data for no longer than is necessary. This shall be in accordance with the guidelines of our professional association, BANT.

 

Accountability and Transparency

Lucy Patel Nutrition will ensure accountability and transparency in all our use of personal data.  We will keep written up-to-date records of all the data processing activities that we do and ensure that they comply with each of the GDPR principles. 

We will regularly review our data processing activities and implement measures to ensure privacy by design including data minimisation, pseudonymisation, transparency and continuously improving security and enhanced privacy procedures.

 

Consent

Lucy Patel Nutrition will ensure that consents are specific, informed and plain English such that individuals clearly understand why their information will be collected, who it will be shared with, and the possible consequences of them agreeing or refusing the proposed use of the data.  Consents will be granular to provide choice as to which data will be collected and for what purpose.  We will seek explicit consent wherever possible. 

We will maintain an audit trail of consent by documenting details of consent received including who consented, when, how, what, if and when they withdraw consent.  For online consent, we may use a cryptographic hash function to support data integrity.  Alternatively we will maintain the consents information in a spreadsheet with links to the consent forms.

We will regularly review consents and seek to refresh them regularly or if anything changes.

 

Direct Marketing

Lucy Patel Nutrition will comply with both data protection law and Privacy and Electronic Communication Regulations 2003 (PECR) when sending electronic marketing messages.  PECR restricts the circumstances in which we can market people and other organisations by phone, text, email or other electronic means.

We will seek explicit consent for direct marketing. We will provide a simple way to opt out of marketing messages and be able to respond to any complaints.

 

Subject Access Requests

What is a subject access request?

An individual has the right to receive confirmation that their data is being processed, access to their personal data and supplementary information which means the information which should be provided in a privacy notice.

 

How to deal with subject access requests

Lucy Patel Nutrition will provide an individual with a copy of the information requested, free of charge. This will occur within one month of receipt. We endeavour to provide data subjects access to their information in commonly used electronic formats (as described in section 7.3).

If complying with the request is complex or numerous, the deadline can be extended by two months, but the individual will be informed within one month.

We can refuse to respond to certain requests, and can, in circumstances of the request being manifestly unfounded or excessive, charge a fee. If the request is for a large quantity of data, we can request the individual specify the information they are requesting.

Once a subject access request has been made, we will not change or amend any of the data that has been requested. Doing so is a criminal offence.

 

Data portability requests

We will provide the data requested in a structured, commonly used and machine-readable format. This would normally be a PDF file, although other formats are acceptable. We must provide this data either to the individual who has requested it, or to the data controller they have requested it be sent to within one month.

 

Transferring data internationally

There are restrictions on international transfers of personal data. We will not transfer personal data abroad without express consent. 

 

Third Parties

Using third party controllers and processors

As a data controller and/or data processor, we will have written contracts in place with any third-party data controllers (and/or) data processors that we use. The contract will contain specific clauses which set out our and their liabilities, obligations and responsibilities.

As a data controller, we will only appoint processors who can provide sufficient guarantees under GDPR and that the rights of data subjects will be respected and protected.

As a data processor, we will only act on the documented instructions of a controller. We acknowledge our responsibilities as a data processor under GDPR and we will protect and respect the rights of data subjects.

 

Contracts

Our contracts will comply with the standards set out by the ICO and, where possible, follow standard contractual clauses. Our contracts with data controllers (and/or) data processors will set out the subject matter and duration of the processing, the nature and stated purpose of the processing activities, the types of personal data and categories of data subject, and the obligations and rights of the controller.

 

Reporting breaches

Any breach of this policy or of data protection laws will be reported as soon as practically possible. This means as soon as we become aware of a breach.

 

Lucy Patel Nutrition has a legal obligation to report any data breaches to UK Supervisory authority which is the Information Commissioners Officer within 72 hours.

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